RETURNS | EXCHANGES
RETURN + EXCHANGE POLICY
JORDYN LEAH SWIM wants our customers to be completely satisfied with their purchase. However, we understand that online shopping can be a little difficult, so we’re here to help you make sure you feel most comfortable and confident!
Returns are accepted within 14 days of receiving your order for an exchange or store credit.
To request an exchange, please send an email to: email@example.com immediately within 7 days of receiving your order with your order number. Orders must be sent back for an exchange within 14 days of delivery of your item. Please allow 3-5 days for processing.
Items must be unwashed, unworn and with original tags & hygienic liner still attached. This is non-negotiable. JORDYN LEAH SWIM has full discretion in determining if items are in original condition when returned; products laundered, worn, dirty, stained/soiled or missing the original tags &/or removed/tampered hygienic liner will not be accepted. This includes but is not limited to bodily fluids, deodorant, creams, oils, perfume, makeup etc. In the occurrence that these garments are returned with these conditions we will void your refund/store credit. The item(s) will be returned back to the customer and will incur a return shipping cost of $15.00 to be paid for by the customer.
This policy is set in place due to swimwear being classified as ‘underwear’ & due to hygiene reasons once garments are not resalable they have to be destroyed which is a loss to our company, unhygienic and, of course, saddening that we would have to recycle a new (almost) swimsuit.
ALL SALE/DISCOUNTED ITEMS ARE FINAL. Sale items and those purchased with a discount code are final sale & cannot be exchanged for store credit.
At this time we do not offer refunds due to the intimacy of the garments unless an item is defective. If this is the case you will need to send back your piece(s). Once your return is received & inspected, we will send you an email to notify you that we have received your returned item & whether or not there is an approval or rejection of your refund.
WHEN SENDING BACK YOUR ITEM(S):
You must mark "RETURNED GOODS- NO SALE" on the package as JORDYN LEAH SWIM is not responsible for paying any import duty & tax fees. If you happen to miss this step, we have the right to deduct the duties we received from your exchange/store credit.
Please notify us with your name, reason with photo(s) & order number at firstname.lastname@example.org of your exchange and we will issue the new exchange order upon receipt of your item. Please allow 3-5 days for processing.
It is recommended to send your item(s) back with a tracking number and/or insurance as we are not responsible for lost packages.